Orders are processed for shipment within 24 hours of receipt of payment^. Orders received on Sundays or holidays will be processed the next business day. Payment must be received by 1400 GMT for the order to be processed that day. Please note some items may be marked as "Dispatched" on Sundays, but will be physically posted next working day. The price of postage on MacKing.co.uk* covers packing materials and labour, as well as the cost of postage.

Shipping Options

The information below details shipping charges and policies worldwide.

All Orders are send via Interlink Express next day delivery. Interlink Express delivers parcels between 8AM and 6PM, Monday-Friday.

Within UK:

Customers from UK offshore Islands, Highland Islands and other non Mainland addresses (including Northern Ireland) will be subject to a £19.95+VAT off-Island surcharge regarless of order cost. European shipping is £34+VAT to all of Europe (not Switzerland)

Methods:

Interlink Express - All orders are shipped using Interlink Express unless otherwise stated. If your order status is "Dispatched" then your order has been posted.

If you need your item for a deadline, please call our team on 0844 357 0637 to check stock levels and shipping options.

Interlink Express shipments: Once shipped, are next day deliveries. Please check your order status for updated information. Interlink Express delivers parcels between 8AM and 6PM, Monday-Friday.

IMPORTANT:

It is not the responsibility of MacKing.co.uk* to insure products against damage in transit. This is the responsibility of our couriers insurance company, and the following must be adhered to in the event of any damage. Thoroughly check over your parcel when receiving to insure that it has not been damaged in transit. If you see any sign of damage or mishandling, REFUSE the parcel. It will then be returned back to us and we can inspect and send replacements. If you do not refuse the parcel and it has been damaged in transit, WE MUST BE NOTIFIED WITHIN 12 HOURS OF RECEIPT in order to open a claim with Interlink Express. We cannot accept responsibility for damaged parcels not reported to us within 12 hours of receipt and failure to do so will invalidate your warranty and any subsequent insurance claims. MacKing.co.uk* cannot be held responsible for damaged items not reported to us within 12 hours of receipt. Any fraudulent claims will be dealt with in cooperation with the Interlink Express legal team and relevant authorities.
Claims can in some circumstances take up to 30 days to settle.

International:

All international orders will be shipped with Interlink Express but a higher charge will be incurred, subject to total weight of order. If you are purchasing from a country outside the UK please call us on +44 844 357 0637 to confirm delivery weight and postage costs.

Returns

In the event of fault, incorrect item or incompatibility, MacKing.co.uk* requires you to return the order to us for examination, after which a refund or replacement will be issued. All item serial numbers are stored in a secure database. In the event that we receive an item that we did not ship as a return we will retain your payment and the item we received from you and inform local authorities of fraudulent activities. Any returns due to incompatibility, or refusing the item for whatever reason, including faults, are subject to a restocking fee**, please choose carefully prior to purchasing. If you are in doubt regarding which item to purchase for your requirements, please contact us via Email or Phone: 0844 357 0637. Our returns period is 14 days from date of purchase.

No returns will be accepted after 14 days, not even with a restocking fee applied.

Any returns made due to our recommendation of a product being incorrect are exempt from any restocking fees. Any returns made due to an item being defective are not subject to any fee as we will replace the goods, however if an item is received, classed as a faulty return, and after inspection is found not to be faulty, then a restocking fee** will be applied, this includes items recommended by our representatives. If the customer chooses for a fault not to be repaired under warranty and opts for a refund, a restocking fee will apply. MacKing.co.uk does not guarantee any batteries sold after 14 days. Any battery failure beyond this time is not eligible for replacement under warranty. MacKing.co.uk is not responsible for any damage caused by a faulty battery other than the original product it was sold in during the 14 day battery warranty period. We check all products sold for damage prior to shipment, any articles noticed by packaging staff will photograph and document the damage and the customer will either be informed or an alternative will be sent in place. Deposits taken for guarantee of stock are non-refundable in the event of cancellation of an order. Items returned to us due to damage incurred while the item was not in our possession will be subject to a restocking fee**. For us to bear liability for returns, they must be posted as a minimum of an insured traceable courier service, with the tracking number provided to us on date of postage. If a returned item has been posted to us, via an unrecorded/untraceable service, then we bear no liability or responsibility for its arrival at the returns address. The computer must also be returned in its original packaging materials as it was received for us to bear liability for any faults or damage. In the event of non-receipt by us of the returned item that was sent via an unrecorded/untraceable service, then no refund will be issued and no replacement will be issued. Any unjust/unlawful credit card chargebacks will be contested to the full extent of the law.

In the unlikely event of a fault with your item, we will arrange for the item to be collected at your convenience. We will attempt to find the fault with the item within 48 working hours. If the item requires further testing after this period we will inform you and continue the work. If the computer is opened, altered, upgraded, downgraded, modified or customised our warranty is void and null with the following exceptions:

MacKing.co.uk is not responsible for the item while it is in transit. If you do not feel that the packaging materials supplied are sufficient please call us immediately on 0843 289 5464 for advice. We do not bear liability for the actions of the courier company and their staff. If you experience any problems, please make sure to take a name so that we can make a complaint on your behalf. We advise that you do not allow the courier driver to advise or pack any items as they are not qualified to do so. In the event that the packaging is received in a damaged condition, we will charge £30 (inc VAT) per damaged box, if we deem the box to be unusable. We can provide photographic and written evidence to support any claims that we make in this respect. We treat each case individually and will carry out our investigations as to how the damage occurred in a fair manner.

For items being purchased by MacKing.co.uk, an administration fee of £35+VAT will be applied to any machines requested to be returned to the sender after being received at MacKing.co.uk. This is to cover shipping both ways (Collection + Return). This is non negotiable.

** Applicable restocking fees are set at 10% of the items value. You will be notified if a restocking fee has been applied to your return. All returns to us must be made at your cost. If you are unable to find a suitable, signed for courier, we are able to arrange a collection for your item but will invoice you before doing so. Shipping costs are currently at £35+VAT.
If goods are received not in the state in which they were dispatched, an investigation will be carried out before a refund is processed.
Any Deposits taken to guarantee stock are non-refundable in the event of cancellation of an order.

^ Receipt of payment means physical clearance of the money into our business bank account.

*MacKing.co.uk is a trading name of MacColl Media Ltd